FaQ list

1. QCan I extend the usage period or add more storage space? Open

   You cannot extend or add to an already purchased plan, but you will need to purchase a new plan from your destination. Close

2. QCan I cancel the product? Open

   You can cancel before payment is complete, but you cannot cancel after payment is complete. Close

3. QWhat should I do if I exceed my data limit and my speed slows down? Open

   I recommend purchasing a new one. Close

4. QIs audio data available? Open

   Audio data is not available. Close

5. QCan I check the capacity used? Open

   You will need to check this from your mobile device. Close

6. QPlease tell me the setup process. Open

   You can check this from the eSIM setup guide. Close

7. QWhen does the usage date counter start? Open

   The usage date counter starts from the day you arrive at your travel destination. Close